Privacy Policy

Welcome to Health Medical Center ("HMC," "we," "us," or "our"). Your privacy is important to us, and we are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website hmc.com.al.

By using our website, you consent to the practices described in this Privacy Policy. If you do not agree with any part of this policy, please do not use our services.

1. Information We Collect

We may collect the following types of information:

1.1 Personal Information

When you interact with our website, you may provide personal information, including but not limited to:

• Name
• Email address
• Phone number
• Address
• Medical history (if voluntarily provided for consultation purposes)
• Payment details (for appointment bookings)

1.2 Non-Personal Information

We may collect non-identifiable data, including:

• Browser type and version
• IP address
• Cookies and tracking technologies
• Website usage statistics
• Device information

2. How We Use Your Information

We use the collected information for the following purposes:

• To schedule and manage appointments
• To provide personalized medical consultations
• To respond to inquiries and customer support requests
• To process payments and provide billing services
• To improve our website's functionality and user experience
• To send promotional and marketing communications (with your consent)
• To comply with legal obligations and enforce our policies

3. How We Share Your Information

We do not sell, rent, or trade your personal information. However, we may share your data with:

• Service Providers: Third-party vendors assisting us with hosting, payment processing, and marketing.
• Legal Authorities: If required by law or to protect our rights and prevent fraud.
• Business Transfers: In case of a merger, acquisition, or sale of assets.

4. Cookies and Tracking Technologies

Our website uses cookies to enhance your browsing experience. Cookies help us:

• Understand user preferences
• Analyze website traffic
• Provide relevant advertisements
• Remember your language preferences
• Ensure basic website functionality

Cookie Categories

• Necessary Cookies: Essential for website functionality and cannot be disabled
• Analytics Cookies: Help us understand website usage through Google Analytics
• Marketing Cookies: Used for personalized advertising through Facebook Pixel and Google Ads

You can manage your cookie preferences by:

• Using our cookie preference center (appears on first visit)
• Clearing your browser cookies to reset all preferences
• Modifying your browser settings to refuse cookies (may affect website functionality)

5. Data Security

We implement industry-standard security measures to protect your information from unauthorized access, alteration, or disclosure. However, no online transmission is 100% secure, and we cannot guarantee absolute security.

6. Your Rights and Choices

Depending on your jurisdiction, you may have the right to:

• Access, update, or delete your personal information
• Withdraw consent for marketing communications
• Request data portability
• Object to certain data processing activities

To exercise your rights, please contact us at [email protected].

7. Third-Party Links

Our website may contain links to external websites. We are not responsible for their privacy practices and encourage you to review their policies before providing personal information.

8. Children's Privacy

Our services are not intended for individuals under the age of 18. If we become aware that we have collected personal information from minors without parental consent, we will take steps to delete it.

9. Changes to This Privacy Policy

We may update this policy periodically. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy regularly.

10. Contact Us

If you have any questions or concerns regarding this Privacy Policy, please contact us at:

Thank you for trusting Health Medical Center with your personal information. We value your privacy and are committed to safeguarding your data.